Refund policy

We want you to love your MATT3R product. If you’re not fully satisfied, you can return your purchase within 30 days of delivery.

30-Day Returns

To request a return of your K3Y device, simply email us at support@matt3r.ai within 30 days of receiving your order. We’ll provide instructions for sending it back. Once we receive and inspect your item, we’ll issue a refund to your original payment method.

To qualify for a refund, the returned item must be in good condition and include the original packaging. Return shipping is your responsibility and will not be covered as part of the refund.

Please note: This return policy applies only to physical products (such as the K3Y device). It does not cover digital subscriptions, services, or third-party items.

Damaged or Defective Items

If your order arrives damaged, email support@matt3r.ai right away with your order number and a photo of the issue. We'll do our best to make it right.